Journey of a Homeowner

A true story of a First Time Home Buyer.

I really with I could go with someone else. The problem is that they have a good product and the price is not that bad as long as you stay within a contract with them. Month to Month, they are to expensive. Now you are thinking, "But you say all these good things about them." Its call customer service. They have let me down every time.

My current complaint with them is that they want to charge me to transfer my service. Its not much. $19.99 to move me. The cost does not matter to me. Its the fact that they do not need to do anything. I can plug the modem in myself. I know the house previously had Time Warner cable. If it never did then I could understand about them coming out.

They were first suppose to coming out on the day that I moved. Problem was that I called the day before. I specifically asked about them calling me before they head out. I was told that I would be called 30 minutes before they arrive. Saturday comes and they call me when they are waiting at my door. Problem is that I am still at my old apartment moving. They would only wait 10 minutes. They would not wait 15 minutes. I was furious at this point. I asked to register a complaint. They transferred me to customer service. They were not help. They didnt even care about what happened. They just told me that the other person must have told me wrong. The kicker was that they didnt even register me as calling. So they didnt even believe me. I asked for a fax number so I could send them my call history. They shut up a little bit about that but still pressed that I was told wrong.

I then asked to speak with the cancelation department. Now Im finally presented with a person that cares that I am a customer. They are actually trying to fix the problem and make me happy. I told them all I want is my service transferred and for it to not cost me anything. They said they would waive the transfer fee. I said fine. Book me an appointment.

Appointment was made for monday. It came and went and it was installed. Now it stops working tuesday night. They cant get out to see me until friday after 5. I'm livid. Now I am trying to get discounted those days of service. Still have not found that resolution but I will not give up.

When I first moved out and into my first apartment. I had a lot to learn but utilities wasn't one of them. All of my utilities was included in my rent. It was pretty awesome to only have to worry about one bill every month. Not to long after that I started renting a home. It included utilities and internet to boot. It wasn't until I moved back to an apartment that I finally had to spend money on a utility. It was electricity.

My first couple bills were over $120 USD. That caught me off guard. Some error must have occurred in accounting. Sadly no. I quickly learned to buy efficient bulbs and how to turn off lights and electronics. They did offer me what they call average billing. Doing research into that show that its a total rip off. DON'T do it. You will pay more for your electric.

Now on ward to today. I had to call Gas and Water to start new utilities with them. Electricity just needed a form filled out with the Date of the move. By far the easiest of the three.

After calling up the Gas company. I was floored on how rude the person was to me. It was like I was inconveniencing him. Plus they wanted to charge me a deposit unless I could provide a reference or do auto draft of my bill. I chose the auto draft because I didn't want to deal with getting a reference from someone. I have a feeling I will not like the gas company. If need be the only thing in the house that uses gas is the water heater. I'll go electric even if it cost more.

Now comes the Water company...

What a gem! They were so awesome to deal with over the phone. I even mentioned how displeased I was with the Gas company. I gave her several compliments. If you treat people right, good things will happen.

I also took the time to get my Internet transferred to the new address. They are charging me a transfer fee. I think that is a bunch of bull. I don't even need someone to come out. I can do it myself. They said they have to do something. Im going to watch this guy and see what he does. If he doesn't do anything, Im calling to complain.

Also updated the address on my Netflix. That was by far the easiest. I didn't have to talk to anybody.

There we go. I now have three utilities transferred or started in my name. Owning a house just got that more expensive. Im sure I will have more month bills soon enough.